Frequently Asked Questions

Questions & Answers

How big are the bounce houses?

Units range in size from 13’ x 15’ and up. Some of the units can get quite large, so we recommend measuring your space prior to ordering.

Additional room is required for the unit’s blower and for it to be staked to the ground. The bounce houses also cannot rub against walls or trees, as this may cause damage to the unit. If your setup area is tiered or sloped, please call us to discuss setup options.

What surfaces can you set up on?

The bounce houses and slides can be set up on grass (preferred), dirt, asphalt, or concrete. They cannot be set up on any type of rocks or gravel.

Is a deposit required?

Yes, all bookings require a $50 credit or debit card deposit. Deposits are refundable up to eight (8) days prior to your rental date. Cancellations made 1-7 days prior to your rental are non-refundable, but will be giving a raincheck good for one year.

What if we need to cancel?

Deposits are refundable up to eight (8) days prior to your rental date.

Can we get a copy of the contract and safety rules?

Yes, a copy of the contract and safety rules will be emailed to you at the time of booking.

SHOULD THE BOUNCE HOUSE BEGIN TO DEFLATE OR ANY OTHER EMERGENCIES

 Emergencies can arise for various reasons. The following are a few examples of emergencies and how they can be handled. This is strictly a guide. Please use common sense if an emergency should occur.

 LOSS OF ELECTRICAL POWER

When a loss of power occurs, the inflatable will slowly start to deflate. REMAIN CALM! This situation tends to cause panic… unless the operator stays calm and relaxed. Talk calmly to those inside telling them not to panic while you help them get out. Check to see if the blowers have been turned off or the cord has become unplugged from the outlet. If so, plug them back in and the unit will re-inflate. Do not leave the unit unattended to check on any problems. Empty the inflatable, then address the issue. If the bounce house deflates and exit is not found, please advise the children not to panic, find the square on the roof, and push it out to exit the bounce house. If the blowers are on and plugged into different walls but are still not working, reset your breaker.

 WEATHER

Bad weather can arrive in the form of rain, lightning, or strong wind. In each case, you want to evacuate the inflatable as quickly and safely as possible. REMAIN CALM! If you panic, your riders may also panic. Stay calm and focused on your job, which is to help your riders exit quickly, but in an orderly fashion. After everyone has exited the ride, deflate the ride by turning off the blower and moving it to a dry location.

 DAMAGE

If the ride becomes damaged while in operation, take the following steps: If the ride is ripped or otherwise begins to lose air, assist all riders from the ride and deflate it. Write down what happened, when, and other details you observed then turn this report into Southshore Bounce, LLC.

FOAM PARTIES

We use a high-quality foam solution that is bio-degradable, hypo-allergenic, scent-free, non-staining, and non-toxic. A highly trained foam operator takes care of everything and is included in the price.